Customers can send messages, questions, and concerns directly to your business via WhatsApp. The better you manage their queries, the more likely you are to convert leads into customers. Including WhatsApp positions itself as a means for customers to feel heard. With proper use of customer service agents on WhatsApp, your response time will decrease and satisfaction levels will increase.
WhatsApp also allows
your business to keep customers updated on after-sales services with features like order statuses. Updates, tracking, etc. This can often be more accessible than email/web to find this information since we always have our mobile phone in hand.
WhatsApp integration into HubSpot can be done through many providers , but the top-rated developer of this integration is called WhatHub by Leadsruptive. With WhatHub , you will be able to channel all your WhatsApp conversations into the HubSpot platform, either with a personal account or a WhatsApp Business account. Benefits include convenient teacher database conversation management. Better control of contacts, and agents or account managers being able to perform all tasks within the same interface. WhatHub will save you time, help you better engage with your audience, and control all your activities on the same platform.
Other benefits of this integration include
HubSpot 1:1 messaging and a record of all the conversations your agents are having with contacts over time.
Perform all HubSpot tasks from the WhatsApp UI, such as the number of social, including dark social roles, has increased tenfold creating templates, updating status, tracking deals, etc.
Use WhatsApp messages as triggers for HubSpot workflows.
Provide your agents with useful contact information to improve customer interactions. They’ll save time by not having to ask the same questions repeatedly.
Manage all sales conversations
Within the same platform, in an organized gambler data way and without wasting time.
What are the main features of integration?
View and edit existing contacts from your WhatsApp UI: WhatHub will search your HubSpot CRM and if there is a matching contact conversation, it will display the contact information for you to view and edit. You can edit the name, email, owners, deals, status, lifecycle stage, etc.