What you need to know
Customer trust is the new currency
Generative AI can give customers Striking the right balance is crucial what they want faster than ever before—but that convenience is only valuable when it’s built on a foundation of trust.
When generative finland phone number library AI offers up personalized recommendations, it limits the number of options on the table. This is, of course, by design. But if customers don’t think the
suggestions they receive are aligned with their interests or values, personalization can harm rather than help customer relationships.
but CEOs also feel pressure to act fast
To keep up with the pace Striking the right balance is crucial of change, organizations are rapidly rolling out customer-facing generative AI in several areas:
- Voice: 27% of mastering the language isn’t a utopia organizations are deploying generative AI-powered voice conversations with customers today, and 75% predict they’ll be offering this by 2025.
- Chat: 42% of organizations are using generative AI text-based chat bots with customers, with 84% expected to do so by 2025.
- Outreach: 33% are using generative AI for customer outreach, and 81% plan to do so by 2025.
But 80% of business leaders see explainability
ethics, bias, or trust as a major concern on the road to generative AI adoption. And half say their organization currently canada cell numbers lacks the governance and structures needed to manage generative AI’s ethical challenges.
Some organizations may cut corners to move ahead quickly, but most are committed to responsible action. In fact, 72% of executives say they’ll step back from generative AI initiatives if they think the
benefits could come at an ethical cost. In this case, less is more. These same organizations are 27% more likely to outperform on revenue growth than others.