A Help Desk is a physical or virtual place where a potential or current customer can go to the business to receive help with a question or problem before, during or after purchasing your products or services. Help Desk software is useful for digitizing, automating and monitoring these help and support processes and, ultimately, helping to offer an excellent customer experience. On the other hand, it can also be used internally in the company to support employees and solve questions and problems.
They have over 20 reviews published on Capterra in the last 2 years.
The main advantage of Help Desk software, even the free one, is that it generates a dashboard that unifies all communication with customers fro oman whatsapp number data m different contact channels (email, web forms, etc.). Thus, the help desk team agents have a shared inbox from which to manage and follow up on each query.
To help small and medium-sized businesses transform their help centers, Capterra has created a list of five free Help Desk software. The selection criteria used are the following:
These are tools that meet our definition of the Help Desk software mark b2b marketing success depends on understanding buyer behavior et and the main characteristics that we associate with this category.
Users gave them an average rating of 4 points or more out of 5 over the last 2 years.
At the end of the article you can read the complete methodology for selecting Help Desk software with a free version. This is a global list and certain tools may not be available in your region, but they will serve as a guide resource data to compare with the options available for your business.
1. EngageBay
EngageBay’s Help Desk solution helps create a support workflow that cuts across business actions (source)
With EngageBay, you can create and manage a set of ready-to-use responses to common customer questions, and connect help desk tasks to your marketing workflow. You can even integrate live chat into your business website – keeping track of users in a place and time where good engagement can lead to sales.